These Terms of Service govern your access to and use of the Dr. Now website, products, subscriptions, messaging, coaching and wellness features, and other non-clinical services made available by Dr. Now.
Key points
Please read these Terms carefully. The most important points are:
- Dr. Now is not a medical provider and does not provide medical advice, diagnosis, or treatment.
- Clinical consultations, medical evaluations, prescribing, and related telehealth services are provided by OpenLoop Healthcare Partners, PC and/or affiliated professional entities, not by Dr. Now.
- The patient portal may display Dr. Now branding, but it is operated by OpenLoop or its service providers, not by Dr. Now.
- Dr. Now does not collect health-related screening data before OpenLoop and does not collect, store, access, or receive health or medical data in or from the OpenLoop clinical workflow.
- Any health or medical information you provide in the OpenLoop clinical workflow is collected, maintained, and governed by OpenLoop and its own patient-facing documents.
- Dr. Now collects only non-clinical commercial, account, payment, support, marketing, and website usage information needed to operate its platform.
-
· Dr. Now products sold through its commercial channels are separate from telehealth services.
· These Terms include limitations of liability, a dispute resolution process, and an arbitration and class action waiver section.
· If you are experiencing a medical emergency, call 911 immediately. Dr. Now and OpenLoop are not emergency services.
These Terms form a binding agreement between you and [DR. NOW LEGAL ENTITY NAME], the applicable Dr. Now entity identified on the website, checkout flow, or related service materials.
By accessing or using the services, creating an account, purchasing a product, subscribing to a program, or clicking to accept these Terms, you agree to be bound by them. If you do not agree, do not use the services.
You must be at least 18 years old to use the services, and you represent that the information you provide to Dr. Now is accurate and complete.
Dr. Now operates a consumer-facing brand and platform. Depending on the offering, Dr. Now may provide educational content, consumer products, website features, subscriptions, account management, customer service, wellness or coaching features, and technology that helps users connect with third-party services.
Dr. Now does not practice medicine, employ your treating clinician for the OpenLoop workflow, direct clinical judgment, prescribe medications, diagnose conditions, or provide emergency care.
No use of Dr. Now’s website, products, subscriptions, or services creates a doctor-patient relationship with Dr. Younan Nowzaradan personally.
If you choose to pursue clinical services, those services are provided by OpenLoop Healthcare Partners, PC and/or affiliated professional entities under separate documents, disclosures, and consents.
The OpenLoop-operated patient portal may display Dr. Now branding, but that portal is operated by OpenLoop or its service providers. Your relationship for clinical care, telehealth, diagnosis, prescribing, and medical records is with OpenLoop and the applicable provider entities, not with Dr. Now.
Dr. Now does not collect health-related screening data before OpenLoop and does not collect, store, access, or receive health or medical data in or from the OpenLoop clinical workflow.
4. Account and commercial information
To use certain Dr. Now services, you may need to create an account or provide commercial information such as your name, email address, phone number, shipping information, billing information, payment information, subscription selections, and communications preferences.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify Dr. Now promptly if you believe your account has been accessed without authorization.
Dr. Now may suspend or terminate accounts that are inaccurate, fraudulent, abusive, unlawful, or otherwise in violation of these Terms.
5. Coaching and wellness services
If Dr. Now offers coaching or wellness support, those services are non-clinical unless Dr. Now expressly states otherwise in separate provider-facing documentation.
Coaches do not diagnose conditions, prescribe medication, provide therapy, or replace licensed medical care. Coaching content is educational and supportive only.
Users should seek appropriate medical care from qualified licensed providers for medical questions, emergencies, medication issues, or treatment decisions.
6. Products, orders, subscriptions, and billing
Dr. Now may offer physical products, memberships, subscriptions, and related services for purchase.
By placing an order or enrolling in a subscription, you agree to pay all charges presented at checkout, including applicable taxes, shipping, recurring subscription fees, and any other disclosed charges. Charges may appear under [DR. NOW] or another descriptor associated with Brand Now Holdings LLC.
If your subscription renews automatically, you authorize Dr. Now to charge the payment method on file at each renewal unless you cancel before the renewal date. Counsel should confirm final renewal notice, cancellation timing, refund practices, and negative option compliance before publication.
Dr. Now may allow cancellation through account settings, support, or another method identified at enrollment.
Unless otherwise stated at checkout or in a posted refund policy available at [DR. NOW REFUND POLICY URL], completed product purchases, shipped orders, and services already rendered may be non-refundable. Subscription fees for future periods may be handled according to the cancellation and refund terms disclosed at enrollment.
Prescription-related charges, pharmacy charges, and clinical service charges may be governed by OpenLoop or other third-party terms rather than these Terms.
Your use of Dr. Now’s services is also subject to the Dr. Now Privacy Policy.
Dr. Now collects only non-clinical commercial, account, payment, support, marketing, and website usage information needed to operate its platform. Dr. Now does not collect health-related screening data before OpenLoop and does not collect, store, access, or receive health or medical data in or from the OpenLoop clinical workflow.
Health or medical information submitted in connection with OpenLoop clinical services is governed by OpenLoop’s own patient-facing privacy, telehealth, and consent documents, including its Notice of Privacy Practices where applicable.
You agree not to misuse the services. This includes, without limitation, using the services to violate law, infringe intellectual property rights, interfere with site operations, attempt unauthorized access, submit false or misleading information, harass or abuse personnel, scrape or reverse engineer protected site functionality, or resell products or subscriptions where prohibited.
Dr. Now may investigate suspected misuse and may suspend or terminate access or take other action as permitted by law.
The Dr. Now website, branding, logos, text, graphics, software, educational content, and other materials made available through the services are owned by Dr. Now or its licensors and are protected by intellectual property laws.
Subject to these Terms, Dr. Now grants you a limited, revocable, non-exclusive, non-transferable license to access and use the services for personal, lawful, non-commercial purposes. No other rights are granted.
Dr. Now does not guarantee any clinical outcome, prescription, insurance coverage result, eligibility determination, product effect, coaching result, or weight-loss outcome.
Information made available through Dr. Now is provided for general informational and educational purposes only and is not a substitute for professional medical advice or care.
Any decision to prescribe medication, provide treatment, or deliver telehealth care is made solely by the applicable OpenLoop provider or affiliated clinical entity in its independent professional judgment.
The services may involve or link to third-party sites, providers, pharmacies, laboratories, payment processors, shipping vendors, communications vendors, and other partners.
Dr. Now is not responsible for third-party services, content, policies, products, or acts or omissions, except as required by law. Separate terms and policies may apply to third-party offerings, including OpenLoop clinical services.
To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted availability.
Dr. Now does not warrant that the site or services will always be available, secure, error-free, or free of harmful components.
Some jurisdictions do not allow certain warranty disclaimers, so portions of this section may not apply to you.
To the maximum extent permitted by law, Dr. Now will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities arising out of or related to the services.
To the maximum extent permitted by law, Dr. Now’s total aggregate liability for any claim arising out of or relating to the services or these Terms will not exceed the greater of one hundred dollars ($100) or the amount you paid directly to Dr. Now for the applicable service in the 12 months before the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law.
You agree to defend, indemnify, and hold harmless Dr. Now and its affiliates, officers, directors, employees, contractors, licensors, and agents from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your misuse of the services, your violation of these Terms, your violation of law, or your infringement of another party’s rights.
16. Arbitration and class action waiver
Please read this section carefully. It affects your legal rights.
To the maximum extent permitted by law, claims arising out of or relating to these Terms or the Dr. Now services will be resolved through binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.
You and Dr. Now each waive any right to a jury trial and any right to participate in a class action, class arbitration, mass arbitration, private attorney general action, or other representative proceeding, to the extent permitted by law.
Counsel should confirm the final arbitration administrator, venue, mass arbitration language, opt-out mechanics, and any state-specific limitations before publication.
These Terms are governed by the laws of Texas without regard to conflict-of-laws rules, except to the extent superseded by federal law or consumer protection rules that cannot be waived.
Counsel should confirm governing law and alignment with the final arbitration clause before publication.
Dr. Now may update these Terms from time to time. When updated, the revised version will be posted with a new effective or last updated date.
If changes are material, Dr. Now may also provide notice through the website, email, or another appropriate channel. Your continued use of the services after updated Terms become effective constitutes acceptance of the revised Terms.
Dr. Now Contact
Brand Now Holdings LLC
5300 Bee Caves Rd. Building III
Westlake, TX 78746
Email: info@drnowmd.com
Privacy: privacy@drnowmd.com